BUYING GUIDE
Buying on NAOLULU
We guide you step-by-step through every phase of the purchase, from product selection to home delivery. Simple, secure, and fast purchases.
An experience designed for you
NAOLULU was designed to offer a fluid and essential shopping experience, faithful to our philosophy: fewer steps, done better.
Explore our collections for men, women and accessories, discover our selection of authentic materials, and complete your order in just a few clicks.
To choose the right size for your first purchase, we invite you to consult our size guide. If you have any doubts about materials or fit, our customer service is always available.
01.
Explore the collection
Browse the menu for men, women and accessories. Filter by category, size to find the perfect item.
02.
Choose and add
Select the size and colors of the desired product and click "Add to cart". Save your favorites to the wishlist to find them easily.
03.
Complete the order
Proceed to checkout, enter your shipping address and phone number, and choose your payment method. Purchases are protected with SSL encryption and 3D Secure.
01.
Receive at home
We prepare your order within 1-2 business days. You will receive all updates via email, including package tracking.
All you need to know
Do I need to create an account to purchase?
No, you can also purchase as a guest using only your email address and phone number (required for shipping). However, creating a NAOLULU account allows you to speed up future purchases, save your wishlist, manage addresses and payment methods, and track the status of your orders in real-time.
How do I choose the right size?
On each product page, you'll find the link "Size Guide" with comprehensive conversion tables for IT, EU, UK, and US sizes. In the "Size and Fit" section, you'll also find detailed measurements, model's height, and fit indications (slim, regular, oversized). If you have any questions, please contact us for personalized advice.
Can I order through an app?
Currently, orders can only be placed online through the website. Our customer service is, however, at your disposal to assist you with your purchase: write to us at naolululab@gmail.com or via the contact page.
Which payment methods can I use?
We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment payments via Klarna and Scalapay in 3 installments. All transactions are protected with SSL and 3D Secure encryption.
Can I modify an order that has already been confirmed?
Yes, you can request changes to your order until it is prepared for shipment, usually within a few hours. Please contact us as soon as possible at naolululab@gmail.com, indicating your order number. However, it is not possible to add new items to an already confirmed order: you will need to place a new order.
How long does delivery take?
We prepare your order within 1-2 business days. Delivery times vary by destination: 5-10 days in Italy, 7-14 days in the European Union. Full details on times and costs can be found in the Orders and Shipping section.
Secure purchases, always
The security of your purchases is our priority. All transactions on NAOLULU are protected with 256-bit SSL encryption, PCI DSS Level 1 certification, and 3D Secure protocol for card verification. We never store your full card details on our servers: we use tokenization and certified payment providers.
PROTECTED PURCHASES — Payment is only charged after order confirmation. For installment payments with Klarna or Scalapay, follow the timelines of your chosen provider.
EASY RETURNS — Changed your mind? You have 14 days from delivery to return unwanted items. Returns are completely free in Italy and the European Union.
AFTER-SALES SUPPORT — Our team is available to you even after your purchase, for any questions regarding garment care, sizing, or orders.
A selection made for you
NAOLULU was born with a precise idea: to offer you a curated selection of essential garments, chosen for their clean design and versatility.
Every item in our catalogue is carefully selected to offer you a timeless, minimalist style that transcends seasons.