SUPPORT
How can we help you?
NAOLULU was born from a precise idea: fewer things, done better. A brand dedicated to essential elegance, made of authentic materials and garments designed to last. Explore our collections for men, women, children and the accessories that complete every look. For any questions, our customer service is at your disposal.
Get an answer right away
Before writing to us, explore the help areas most frequently consulted by our customers.
You'll find all the essential information on how to purchase on NAOLULU, shipping conditions, our secure payment methods, and the return procedure.
For common questions, you can consult our FAQ section, while a complete guide is available to help you choose the right size for your first purchase.
Frequently Asked Questions
What is your return policy?
Our goal is the complete satisfaction of every customer. If not, contact us and we will do our best to find a solution together with you.
Are there any purchases for which returns are not allowed?
We cannot accept returns on certain items. These items will be clearly marked before purchase.
When will I receive my order?
We'll work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are sourced both locally and globally. We carefully select our production partners to ensure high-quality products at a fair price.
What is the shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before completing your purchase.
When will I receive my order?
We'll work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Contact us directly
Couldn't find the answer you were looking for? Write to us, our team is at your disposal.
EMAIL — For any questions about products, orders, shipments or returns, write to info@naolulu.com. We will reply within 24 working hours.
INSTAGRAM — Follow us on @naolulu to discover new collections and contact us via private message.
CUSTOMER SERVICE HOURS — Our team is active from Monday to Friday, from 9:00 AM to 6:00 PM (CET). Requests received on weekends or holidays will be handled on the next business day.
PRESS AND COLLABORATIONS — For editorial inquiries, collaborations and press office, contact us at press@naolulu.com.
A Relationship, Not a Transaction
We believe that every purchase is the beginning of a lasting relationship.
That's why we offer dedicated support at every stage, from size selection to after-sales service.
Our team is made up of real people, passionate about the brand and ready to listen to you.
How to Buy
BUYING GUIDE
Frequently Asked Questions
GO TO THE FAQs
Size Guide
TABLES AND ADVICE